5SP – Dynamics 5 Step Process to Customer Satisfaction

1.

Client Consultation

Our Sales Consultants come to you to discuss your requirements. This On-site consultation is intended to get an in-depth understanding of your current and future storage needs, the way your warehouse works including the flow of production and pedestrian traffic and an onsite assessment/measure of current workspace.

2.

Workspace Design

Dynamic offers a ‘Free Layout & Design Service’, and our Design Team will present a recommended solution based on your needs. We have over 25 years’ experience in designing cutting edge work spaces that work. Our qualified designers take into account the key design elements including space, air, light and sound to optimise your workspace and ensure maximum workflow and performance. Our workspace design service includes:

  • 2D Layout Drawings
  • 3D Render Layouts
  • Product Recommendations
  • Product Guides & Samples
3.

Quality Products

All products are manufactured and tested to our exacting control processors. All products are backed up by a minimum 5 year Warranty and meet the quality (ISO 9001), safety and environmental standards (ISO 14001), of the major regulatory bodies.

Here at Dynamic Warehouse Solutions we have our own manufacturing facility to design and construct Mezzanine floors, Raised office areas and maintenance platforms, staircases and pallet loading gates etc, this means we can cater to your individual requirements rather than something available off the shelf!

We work in closely with accredited Engineers, who assist in the design and layout, so that every project is supplied with an engineer’s certificate and is fully approved for the desired layout and load ratings required. All fabricated components are grit blasted and painted, and purlins are supplied in a clean attractive pre-galvanised finish.

Dynamic staff also regularly attend Warehouse Storage Expos over the globe to keep up to date with current design trends and product innovations.

4.

Project Delivery

However Large or Small your project, Dynamic has the experience and processes to ensure your project runs smoothly and on time. Here at Dynamic we use only the best, qualified installers to arrange installation of our shelving and racking systems Australia wide, our installation teams carry the latest tools and safety equipment and carry out routine tagging on all power tools.

As part of our ongoing commitment to health and safety, all of our installations are carried out in accordance with health and safety regulations in every work place.

  • Dynamic Warehouse Solution Installation teams carry complete insurance cover.
  • We can arrange delivery and Installation Australia wide
  • Our Teams are 100% qualified and experienced in installing our racking/shelving/Mezzanine floor projects.

When Dynamic Warehouse Solutions provides you with storage installation services, you can be confident your solution is installed correctly, efficiently and safely, meeting all appropriate Australian Standards.

5.

After Sales Care

When you take the step of entrusting Dynamic with your warehouse requirements, you have storage solutions partner for life. The completion of your warehouse fit-out means the beginning of a satisfying experience as a Dynamic customer. Our after sales care includes:

  • Product usage training and care
  • Inspection & Maintenance –minimum 5 year warranty on all products.
  • Relocation
  • Ongoing consultancy for additional space requirements and storage needs

Mezzanine Floor Melbourne Site visit link

WHAT OUR CUSTOMERS SAY:

  • “Thank you also for your excellent advice, installation and service during our fit out. You've been a pleasure to deal with and have made a very stressful exercise a whole lot easier.”
    - Campbell Graham, Manager, Keables Pty Ltd, West Footscray VIC
  • “DWS were super quick and efficient in installing the mezzanine and developed a thoughtful design which has greatly assisted our business. The outcome was a high quality, well installed and functional extension almost doubling storage capacity for our business. Highly recommend this company to deal with.”
    - General Manager, Designer Plants CARRUM DOWNS VIC
  • “Your design and layout service was of great assistance in our decision making process, we are very pleased with the quality of the pallet racking shelving and mezzanine floor installation and we have no hesitation in recommending your products and services to anyone.”
    - Director Import and Distribution Business CHELTENHAM VIC
  • “You have now installed several raised floors for our clients and we have been continually impressed with the quality and durability of the floors, and the fact that they come complete with safe load signage, and engineers certificate to comply with worksafe requirements. ”
    - Commercial Real Estate Agent Melbourne VIC
  • “We are very pleased with our Pro-lock pallet racking installation. The quality and finish of the racking is excellent and the installation team were very easy to work in with accommodating some last minute changes! Thanks Again!”
    - Procurement Manager Warehouse & Distribution Company Preston VIC